App info for Phone Integration
Integrate your telephone system with SuperOffice Sales & Marketing and SuperOffice Service and let the Phone Integration app lead you directly to the right contact card when the phone rings.
The Phone Integration app runs on your Windows OS based PC and connects your phone system with SuperOffice CRM to smoothly and efficiently handle all your calls.
Connecting SuperOffice with the phone means:
- You are well prepared when the customer calls enabling you to improve customer service
- You will instantly have an overview of all previous activities on this particular customer
- You save time. On your own behalf as well as the customer’s
- You are able to work more efficiently
If you are a Danish Flexfone customer, you will also be able to integrate with Microsoft Teams.
Incoming calls are matched against your SuperOffice database.
- Any number registered under the company and person in SuperOffice will give you access to the full customer overview even before the first ‘hello’. If the number is not found, add incoming numbers to persons in SuperOffice or create new contact cards
- Auto create new phone activity
- Register your calls including the duration of calls as an activity in SuperOffice for a fully updated customer activity card
- Jump to Service to see caller’s open requests and start new request instantly
- All incoming calls are registered in the Phone Integration app, enabling you to see who called while you were out
Phone Integration enables you to call your customers directly from SuperOffice.
Dependent upon your phone system you can also get dashboard reporting incl. top lists and statistics based on phone log combined with SuperOffice data.
Phone Integration is sold as a monthly subscription plan:
Phone Integration Package incl. 5 users
EUR 45 pr. month
DKK 300 pr. month
SEK 325 pr. month
NOK 325 pr month
EUR 9 pr user pr. month
DKK 60 pr. user pr. month
SEK 65 pr. user pr. month
NOK 65 pr. user pr. month
Payment is made by invoice, 12 months subscription.
The set-up of the app is easy and follows an automatic wizard.
- SuperOffice CRM Online, SuperOffice On-Premise Windows or Web
- Supports Windows based operation systems only
- A subscription to this app
- A supported phone system or service provider
- Note: Some phone systems require a middle-ware to unlock integration with their system. This is sold separately.
- We support version 16 of 3CX if the 3CX onprem client is installed.
- Click on “Try” or "Buy" for SuperOfiice Online or Windows/Web
- Complete your sign up
- Download the app and follow the instructions in the client installer
- We will in addition call you to answer questions and ensure you get maximum value from this app.
Amesto is one of the leading providers of modules for SuperOffice. Since 2002, we have provided SuperOffice customers with add-on modules and solutions for customizing SuperOffice to individual needs or integration with other systems like ERP systems, telephone systems or online services.
Amesto provides excellence in SuperOffice usability and business value and have extensive experience of business solutions and integrations and you gain this advantage when you work with us.
Our experienced IT professionals and consultants provide valuable knowledge and can help you achieve competitive advantages through our products and services.
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Rgds, The AmestoApps Online Team