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App info for Phone Integration

Phone Integration

Integrate your telephone system with SuperOffice Sales & Marketing and SuperOffice Service and let the Phone Integration app lead you directly to the right contact card when the phone rings. 

The Phone Integration app runs on your Windows OS based PC and connects your phone system with SuperOffice CRM Online to smoothly and efficiently handle all your calls.


Connecting SuperOffice with the phone means:

  • You are well prepared when the customer calls enabling you to improve customer service
  • You will instantly have an overview of all previous activities on this particular customer
  • You save time. On your own behalf as well as the customer’s
  • You are able to work more efficiently
The Phone Integration app supports SuperOffice Windows, Web and Online and connects more than 100 phone systems and service providers to SuperOffice, including:  TAPI1 (TeleTools), Estos TapiServer 2.2, Estos Procall, IPVision, Flexfone(incl Teams integration),3CX Cloud, 3CX Softphone plugin, Aastra BluStar Agent, Broardsoft, CounterPath, Aastra MX-One, Inbuilt software phone, Generic Protocol, Phonero, Telenor mobilt bedriftsnett and many more. Ask us to learn if your system is supported.

Note: If you are a Flexfone customer, you will also be able to integrate with Microsoft Teams.

Key features

Incoming calls 
Incoming calls are matched against your SuperOffice database.
  • Any number registered under the company and person in SuperOffice will give you access to the full customer overview even before the first ‘hello’.  If the number is not found, add incoming numbers to persons in SuperOffice or create new contact cards
  • Auto create new phone activity
  • Register your calls including the duration of calls as an activity in SuperOffice for a fully updated customer activity card
  • Jump to Service to see caller’s open requests and start new request instantly
  • All incoming calls are registered in the Phone Integration app, enabling you to see who called while you were out

Outgoing calls: 
Phone Integration enables you to call your customers directly from SuperOffice.
  • Just click the number and the call will be initiated automatically.
  • The call will be registered and logged under the right customer card on your screen
  • Click to call from a Company Card, Contact Card and a Phone activity
  • Register your calls and including the duration of the call as an activity in SuperOffice for a fully updated customer activity card 
Dependent upon your phone system you can also get dashboard reporting incl. top lists and statistics based on phone log combined with SuperOffice data.


Price information
Phone Integration is sold as a monthly subscription plan:
  • Phone Integration Package incl. 5 users
    EUR 50 pr. month
    DKK 350 pr. month
    SEK 550 pr. month
    NOK 550 pr month
     
  • Extra users
    EUR 10 pr user pr. month
    DKK 70 pr. user pr. month
    SEK 110 pr. user pr. month
    NOK 110 pr. user pr. month
E-mail support is included
Payment is made by invoice, 12 months subscription.


Consultancy
The set-up of the app is easy and follows an automatic wizard.

To establish the link with your existing phone system may require additional help and typically what and if depend upon your phone system. We will help you and estimate a consultancy fee ranging from EUR 500 to EUR 1.500 dependent upon the system. 

For questions or quotes, please contact us by support@amestoapps.com


Requirements
  • SuperOffice CRM Online, SuperOffice On-Premise Windows or Web
  • Supports Windows based operation systems only
  • A subscription to this app 
  • A supported phone system or service provider
  • Note: Some phone systems require a middle-ware to unlock integration with their system. This is sold separately. 
  • We support version 16 of 3CX if the 3CX onprem client is installed.

Getting started
  1. Click on “Try” or "Buy" for SuperOfiice Online or Windows/Web
  2. Complete your sign up
  3. Download the app and follow the instructions in the client installer
  4. We will in addition call you to answer questions and ensure you get maximum value from this app.

About Amesto
Amesto is one of the leading providers of modules for SuperOffice. Since 2002, we have provided SuperOffice customers with add-on modules and solutions for customizing SuperOffice to individual needs or integration with other systems like ERP systems, telephone systems or online services.
Amesto provides excellence in SuperOffice usability and business value and have extensive experience of business solutions and integrations and you gain this advantage when you work with us.
Our experienced IT professionals and consultants provide valuable knowledge and can help you achieve competitive advantages through our products and services.

App is ready to use with SuperOffice Online

Welcome to AmestoApps Online Services - AOS

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Read here how to prepare your SuperOffice to connect to our platform.

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Write to sales@amestoapps.com

Rgds, The AmestoApps Online Team